In accordance with the provisions of Consumer Protection Act, any organization selling goods to consumers or entrusted with public functions shall ensure that consumers can submit, orally or in writing, their complaints about the conduct, activity or failure of the undertaking or the person acting on behalf of or for the undertaking concerning the distribution of its goods to consumers or concerning the sale of goods.
The company shall be obliged to investigate the complaints made on the basis of the Consumer Protection Act within 30 days and inform the consumer about the results thereof, and to retain the complete documentation for 3 years.
In our modern world, the easiest way to receive consumer protection reports is via an online interface. The Whisly reporting channel can be easily accessed by anyone from a browser. The interface specially designed for receiving such reports not only makes the process easier for consumers but also ensures that all relevant information is recorded.
In addition to receiving reports, the task manager on the admin interface facilitates the work of the investigator by managing the tasks and related files, reminders, notes and e-mails on one interface, thus facilitating compliance with recording obligation and ensuring that cases are resolved as efficiently as possible.