Consumer protection report
What are the obligations of businesses in relation to a consumer protection complaint report (complaint)?
What are the obligations of businesses in relation to a consumer protection complaint report (complaint)?
In accordance with the provisions of Consumer Protection Act, any organization selling goods to consumers or entrusted with public functions shall ensure that consumers can submit, orally or in writing, their complaints about the conduct, activity or failure of the undertaking or the person acting on behalf of or for the undertaking concerning the distribution of its goods to consumers or concerning the sale of goods.
The Whisly system is easy to use for both your employees and reporters, thanks for the following features:
Installation within 2 working days!
Legal compliance
Customizable interface
Secure reporting channel
GDPR compliant
Automated templates
Advanced task manager
Easy to use
Installation within 2 working days!
Legal compliance
Customizable interface
Secure reporting channel
GDPR compliant
Automated templates
Advanced task manager
Easy to use
What do we provide a solution for?
In our modern world, the easiest way to receive consumer protection reports is via an online interface. The Whisly reporting channel can be easily accessed by anyone from a browser. The interface specially designed for receiving such reports not only makes the process easier for consumers but also ensures that all relevant information is recorded.
In addition to receiving reports, the task manager on the admin interface facilitates the work of the investigator by managing the tasks and related files, reminders, notes and e-mails on one interface, thus facilitating compliance with recording obligation and ensuring that cases are resolved as efficiently as possible.