Consumer protection report

What are the obligations of businesses in relation to a consumer protection complaint report (complaint)?

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What are the obligations of businesses in relation to a consumer protection complaint report (complaint)?

In accordance with the provisions of Consumer Protection Act, any organization selling goods to consumers or entrusted with public functions shall ensure that consumers can submit, orally or in writing, their complaints about the conduct, activity or failure of the undertaking or the person acting on behalf of or for the undertaking concerning the distribution of its goods to consumers or concerning the sale of goods.

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The Whisly system is easy to use for both your employees and reporters, thanks for the following features:

Installation within 2 working days!

Legal compliance

Customizable interface

Secure reporting channel

GDPR compliant

Automated templates

Advanced task manager

Easy to use

Installation within 2 working days!

Legal compliance

Customizable interface

Secure reporting channel

GDPR compliant

Automated templates

Advanced task manager

Easy to use

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What do we provide a solution for?

In our modern world, the easiest way to receive consumer protection reports is via an online interface. The Whisly reporting channel can be easily accessed by anyone from a browser. The interface specially designed for receiving such reports not only makes the process easier for consumers but also ensures that all relevant information is recorded.

 

In addition to receiving reports, the task manager on the admin interface facilitates the work of the investigator by managing the tasks and related files, reminders, notes and e-mails on one interface, thus facilitating compliance with recording obligation and ensuring that cases are resolved as efficiently as possible.

A system to comply with all legislation!

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Whisly as a consumer protection system

Whisly as a consumer protection system

Through the Whisly system, reports are not only received securely and in accordance with the law, but the software also supports the investigation with advanced task management and template automation features.

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